We’re here to help
Contact pngscan.com
Technical glitches, license clarity, partnerships, or copyright questions — pick a path below and reach us with the details that actually speed things up.
Technical help
Broken previews, download issues, search quirks, or a page that won’t load. Include the full URL.
Email support →License & usage
Personal vs commercial use, trademarks, and whether a project fits our free PNG guidelines.
Ask about licensing →DMCA / Copyright
Rights holders: send a complete notice on our dedicated DMCA page. Incomplete tickets slow everyone down.
Open DMCA page →Partnerships & press
Collaborations, education, media — a clear one-paragraph pitch beats a vague “let’s collab.”
Start a conversation →Primary channel
Write to us directly
Email is the fastest path to a human reply. We read real messages — spam, abuse, and empty “help” threads without a URL get ignored.
Support inbox [email protected] →
Quick subjects
- Include the full page URL you were on when something failed.
- Say what you clicked and what you expected to happen.
- Mention browser + device if it only happens on one setup.
- For legal deadlines, put the date in the first sentence.
Human support
Real inbox, not a black-hole form that vanishes into nowhere.
Clear process
Separate DMCA track so copyright notices don’t get lost in general chat.
Creator-first
We care about downloads working and rights being respected — both.